General information
The following contractual terms and conditions apply to all purchase, exchange, service, work delivery, work and similar contracts that we conclude or intend to conclude with the purchasers of our goods and services. We shall only be bound by contractual relationships deviating from these if we have expressly recognised them in writing or if they comply with mandatory law. We shall not be bound by the customer's terms and conditions of purchase, even if we do not object to them. By placing an order, the customer recognises these General Terms and Conditions of Sale and Delivery.
Prices, offers
The invoice amounts are to be paid net without any deductions within 10 days of the invoice date at the latest. After expiry of this period, AUTARKING AG shall be entitled to demand default interest of 7%. The withholding of payments due to any claims of the customer, as well as offsetting against any counterclaims, are excluded. In the case of partial deliveries, the same provisions apply.
Availability
Due to the increasingly difficult procurement situation and the resulting challenges for suppliers and manufacturers, we are not always able to guarantee the availability of products and, in some cases, services, or to realise them at the specified or desired time. Our suppliers and manufacturers go to great lengths to avoid delays and product adjustments as far as possible, but unfortunately this is not always possible.
We always try to find a solution in the interests of the customer, but we hereby exclude any liability in this respect. We also accept no liability for products that are no longer available, even if they are still listed in the webshop. We are happy to recommend an alternative.
Retention of title
The goods remain the property of AUTARKING AG until the day of full payment. It has the right to have the retention of title entered in the relevant register at the customer's expense.
Terms of delivery
All deliveries are made on advance payment or on account and at the risk of the customer. Any claims for damages or cancellation of the order as a result of a delay in delivery cannot be recognised. AUTARKING AG is not obliged to insure the goods against transport damage. We reserve the right to make partial deliveries and to invoice them separately. If delivery is postponed at the request of the customer, AUTARKING AG has the right to adjust the prices on which the order is based.
Payment information
Payment options: Prepayment, credit card, invoice (business customers)
Dispatch & delivery
Delivery area: Switzerland Home delivery to private or company address Parcel shipping (post) Shipping of small parts Delivery costs for shipping small parts flat rate (shipping via post): CHF 15.- Order time: Mon - Fri Processing time for orders: 1-2 days Delivery time for products in stock: 2-3 days Shipping costs for shipping large parts by Planzer shipping company Flat rate: CHF 80.- Order time: Mon - Fri Processing time for orders: 1-2 days Delivery time: Within three working days (Mon - Fri) The delivery times apply to products that are in stock (for products that are not in stock, an approximate delivery/processing time is indicated for each product)
Complaints and warranty
Complaints must be made immediately upon arrival of the goods, otherwise the delivery is deemed to have been accepted. Consignments with any transport damage must be accepted with reservations and the transport company concerned must be notified within the statutory period for the purpose of recording the facts. Liability for defective material shall be limited to the extent that AUTARKING AG may, at its discretion, either take back the parts delivered or the service rendered or make a new delivery. A claim for cancellation or reduction only exists if the defect cannot be rectified. The warranty does NOT include the reimbursement of additional expenses such as installation and removal costs, transport and follow-up costs, etc. Postage costs are always borne by the customer. Postage costs shall always be borne by the customer. All verbal and written information about the installation and use of our products is given to the best of our knowledge, without assuming any liability. Damage caused by gross negligence and improper handling is not covered. In all other respects, the warranty provisions of the respective manufacturer apply. In principle, electronic components are not covered by warranty.
Returns
In general, returns or exchanges can only be made if this has been agreed with us in advance. We require a copy of the delivery note or invoice for all returns.
Please fill out our returns formwhen returning goods , without this we CANNOT process your return!
In addition, every return must be justified! Only undamaged and unassembled new parts in their original packaging can be returned. Opened sets will not be taken back. Parts ordered especially for you and customised products will not be taken back. Credit notes We will credit you for the full amount, including postage and packaging, for parts that we have delivered incorrectly or defective, provided they are returned to us within 8 days. We reserve the right to deduct a restocking fee for later returns. Parts that you have ordered incorrectly or for other reasons will be credited less a restocking fee of 20%. You will be charged the postage and packaging costs. Electronic components will not be taken back; returns are not possible. Returns worth less than CHF 20 cannot be credited for cost reasons.
Place of fulfilment and jurisdiction
The place of fulfilment and jurisdiction is WEESEN. The seller expressly waives the ordinary place of jurisdiction.
Final provisions
Any disputes shall be governed exclusively by Swiss law and the place of jurisdiction shall be WEESEN. Should individual provisions of these terms and conditions be invalid, this shall not affect the validity of the remaining provisions.
WEESEN, August 2021